Gilbert Gemayel

Head of Operations & Commercial (Sales–Operations Lead)

• •Own full P&L for a construction materials importer and distributor, managing a team of about 6–8 people across sales, customer service, and back office and serving a portfolio of B2B customers
• •Increased revenue by around 25–30% over several years by focusing on key accounts and regular follow-up
• •Improved gross margin by around 3–4 points by controlling discounts and pushing better-margin items
• •Set simple weekly routines (pipeline review, visit plans, follow-up) so each salesperson knows their targets and open deals
• •Worked directly with the owners on pricing, payment terms, and stock decisions so growth stayed profitable
• •Reduced stockouts and slow-moving items through tighter coordination between sales, purchasing, and warehouse, and cut monthly reporting time from about 55 hours to 25 hours by consolidating CRM/ERP data into simple BI dashboards

Business Development Manager – B2B Sales

• •Opened 30+ new active accounts (contractors, workshops, and resellers) in different regions and segments
• •Set basic structure for the sales team: targets, visit schedules, simple reporting, and regular reviews to bring more discipline to the pipeline
• •Grew sales in key product ranges by around 20–25% through better positioning and cross-selling
• •Tracked competitor prices and offers and adjusted proposals to stay relevant without killing margin
• •Visited top clients regularly, solved day-to-day issues quickly, and kept communication clear on deliveries and payments
• •Worked with finance and warehouse teams to cut order mistakes, returns, and late collections

Operations & Sales Manager – Real Estate

• •Led the agent network and enforced clean pipeline hygiene to improve close rates
• •Aligned marketing and sales to shorten cycle time and improve conversion from lead to signed deal

Sales Manager (Country Sales Lead – Remington, Trust & Heart)

• •Managed day-to-day wholesale and retail sales, covering about 20–30 key accounts and outlets
• •Visited main customers regularly, negotiated orders and displays, and handled issues directly
• •Trained and supervised around 4–6 sales staff on products and basic selling routines
• •Worked with inventory and accounting to reduce order mistakes, delays, and returns
• •Helped keep annual sales on target and grew turnover by roughly 15–20% over the period

Founder & Principal – Non-Life Insurance Brokerage

• •Founded and run a non-life insurance brokerage for SMEs and individuals (medical, motor, property, liability)
• •Built and maintained a portfolio of around 60–80 clients (SMEs and individuals)
• •Handle the full sales cycle: prospecting, meetings, offers, renewals, and follow-up
• •Kept retention at roughly 85–90% by tightening renewal dates and staying close to clients on claims and questions
• •Compare offers from several insurance companies and negotiate coverage and price to protect both client and brokerage margin
• •Keep the setup lean with basic tracking tools, reminders, and simple processes instead of a big structure
• •GGICB is a part-time, lean, low-touch activity alongside full-time leadership roles and does not conflict with them

Co-Founder – Finance & Commercial

• •Set up the basic financial model and simple reporting for rides, commissions, and marketing spend
• •Helped define pricing and go-to-market approach, testing different offers based on user response
• •Handled outreach and early sales: contacted partners, valet parking companies, and first users and pushed adoption through social media and direct contact
• •Coordinated with the team on product changes based on user feedback and basic usage data

Early Roles – Accounting, Audit & Cost Control

• •Worked on audits and accounting for SMEs in different sectors
• •Prepared financial statements, budgets, and reports and helped improve how expenses and records were tracked
• •Established controls, reporting, and inventory accuracy; supported internal and external audits and basic compliance with accounting standards